Our Forever Guarantee for “Gold & Diamond”
When you make a fine jewelry purchase with Maile Jewelry, you can be confident that it is backed by the finest craftsmen and decades of customer commitment. We guarantee our jewelry forever against defects in workmanship and materials to ensure they remain everlasting memories of Hawaii for you and generations to come.
1 Year Warranty for “Silver, Koa Wood and Watches”
Silver, vermeil, and gold-filled carry a one-year warranty. This warranty does not cover damage due to normal wear-and-tear or abuse. This warranty does not extend to lost or damaged pearls or gems, or to broken or damaged chains.
We will repair or replace our jewelry, unconditionally and without charge, if the defect is due to workmanship or materials. Jewelry can be shipped to 8515 Barrow Furnace Ln, Lorton, VA 22079. With limited exceptions, customers are responsible for covering shipping costs to return. Alterations may incur additional fee.
* Please note that lost or stolen jewelry does not qualify for replacement under our guarantee.
For warranty or repair matters, please contact our Customer Services. Our service hours are Monday through Friday 10AM – 6PM (Eastern Standard Time). Voice messages received when our offices are closed will be promptly addressed during regular business hours.
Customer Services
  • Mon-Sat: 10AM-8PM (EST)
  • (703)678-9866
  • 8515 Barrow Furnace Ln, Lorton, VA 22079