Shipping Policy

Most orders are processed and shipped within 4-7 business days (not including weekends and holidays) of placing your order. We will notify you of any delays and when it has been sent. Orders received by 11:00 AM EST Monday through Friday will be shipped by the next business day. Orders received on Saturday and Sunday will be shipped by the following Tuesday (excluding some holidays). USPS, Priority and FedEx delivery is Monday through Friday (excluding some holidays). In the event that your order may be delayed, we will contact you by email or telephone to inform you. All purchases are shipped fully insured.
Because there are times that some items are made to order or needs special alterations/sizing, time from order to delivery will vary depending on the item ordered.
USPS (First-Class) 5-7 Days Free (over $49)
USPS (Priority) 3-5 Days $10
Fedex 2nd Day $20
FedEx delivery is Monday through Friday (excluding some holidays). If outside of FedEx delivery area, USPS will be used at the same rate. To avoid delivery delay, please be sure that someone will be available at your shipping address to sign for your delivery. Shipments that are returned to Maile Jewelry due to failed FedEx or USPS delivery attempts may be subject to additional shipping charges.
U.S. Postal Service Priority Air service
U.S. Postal Service Priority Air service is now available FREE of charge for all online or Personal Shopper orders over $99! This provides automatic insurance plus a tracking number. Delivery is typically made within five to seven working days depending on availability of item(s) ordered.
U.S. Territories
Shipping to all U.S. Territories, including Puerto Rico, Guam, Northern Mariana Islands, the U.S. Virgin Islands, and American Samoa, is $50.00. Orders to U.S. Territories are shipped via FedEx and will take 2–5 working days for delivery.
P.O. Boxes and APO/FPO
USPS is required for shipping to P.O. Boxes and APO/FPO delivery addresses. Maile Jewelry provides Free Shipping (via USPS) on orders of $100.00 or more to APO and FPO addresses as our way of saying Mahalo Nui Loa (Thank you very much) to members of our U.S. Military. While USPS states that Priority Express Mail service will arrive two days after shipping, delivery will vary to APO/FPO addresses, depending on the location and during the holiday Season.
Canadian Orders
Shipping to a Canadian shipping addresses is $50.00. Orders to Canada are shipped via FedEx and will take 2–5 working days for delivery. Signature is required for all International shipments. Your order will be placed on hold should you waive the signature requirement during checkout.
International Shipping
International shipping is available to most countries, please contact our Customer Service at (703)678-9866 or for more information.
Waive Signature Requirement for Delivery
Due to the high-value nature of jewelry, it is our policy to require a signature upon delivery of all orders. If you wish to waive this requirement, you must agree to take full responsibility for the order being left on your doorstep by FedEx or USPS without securing your signature as proof of delivery. Neither Maile Jewelry, Inc. nor the delivery service will be responsible for the security of orders delivered in this manner.
Duties and Taxes
All duties and taxes that may occur are the responsibility of the purchaser. Maile Jewelry cannot estimate the amount of duties/taxes that may apply to your purchase. By placing your order, you are acknowledging that all duties and taxes on international shipments are the responsibility of the purchaser.
Black Coral – International Shipping
To our valued international customers. Due to US federal regulations and requirements, we are unable to ship coral items internationally. We apologize for the inconvenience.